Service Status: HIGH DEMAND – Lead times may be longer than shown
Daily cut-off for new orders (Mon-Fri): 3:30pm
FAQ’s
Can’t find the answer you’re looking for? We have a few options:
1 – During business hours, use the chat icon in the bottom right corner for an instant answer
2 – Call the office on 01785 594389 and a member of the team will be happy to help
3 – Send us an email to sales@midlands3d.com
1 - Changing Your Password
1. After logging in with your temporary password provided on registration, in the top right, click ‘your name’.
2. Click Your Information
3. On the left, click Change Password and follow the instructions
Note, if you’ve forgotten your password, please click the ‘forgotten password’ on the login screen to be sent a new password.
2 - Payment by Purchase Order
Your account must be pre-approved to enable payment by PO. If your company has an account with us but you don’t have the option to pay by Purchase order at the checkout, please contact us
1. Once you are happy with the parts in your basket, click Checkout
2. Choose “Purchase Order” as your payment type. Note: only pre-approved account customers will see this option.
3. On the right, add your PO Number and click “Place order and pay” to submit your order
If you would like to discuss opening a trade account, please call us on 01785 594389.
3 - Discounts for batch production
Discounts are automatically applied to unit prices based on quantity of each part ordered.
| Qty | Discount |
| 1+ | 0% |
| 2+ | 5% |
| 10+ | 10% |
| 50+ | 15% |
| 100+ | 20% |
| 250+ | 25% |
| 1000+ | 30% |
For high value orders, you will be advised to contact us in order for us to review if special terms are needed.
4 - Trade Accounts/Account Customers
We’re happy to offer trade clients with 30 day credit terms by prior agreement.
All trade accounts are subject to credit checks an are reviewed periodically.
Please contact us for more information.
5 - Shipping Costs
UK Mainland
| Service | Delivery Time | Price | Tracked | Notifications |
| Standard Delivery | Next working day* | £7.95+vat | Yes | SMS/Email |
| Collection (by arrangement) | from same day* | FREE | – | Email (following completion of your order) |
Collection from our manufacturing facility in Stone is also possible prior to agreement.
* from shipping and following completion of your order
For collection from our facility it Stone, Staffordshire, please see our site location details here